The 1% Truth
I want to also confess to a truth! It ain’t always so perfect! Though rare, that 1% of dissatisfied guests. While The Standard—99% of my guests give me a raving 5-Star Review, I will share with you that, there will be times and this one time, Oh My Gosh, calamity hit!
Here to attend a business conference at the Harbor, my guest arrived from overseas much later than expected, so I can imagine tired and hungry. I believe perhaps a travel agent had made her reservation, so I could tell from the beginning that she had not read reservation information & instructions; worse, she did not have a cell in the U.S. to communicate—no direct communication (Inconvenience #1). So, she’s standing at the front door, seemingly unable to enter the code for the front door (Inconvenience #2). It was late, she was fatigued and impatient, so she only engaged in part of the brief tour in which she was obviously disappointed, questioning that she had to share a bathroom with her colleague—though, clearly stated in the description; no matter, (Inconvenience #3). Rushing out to engagements that evening, another guest inadvertently locked the bottom lock; so, when my guest returned from her evening engagement, she was locked out for several minutes (Inconvenience #4). The next morning, she’d requested a hair dryer, which I had instructed, was in the hall closet. I learned later that morning that she never got to blow dry her hair (Inconvenience #5) because there was no blow dryer in the closet (Inconvenience #6), OH, AND the power went out in the bathroom (Inconvenience #7). Apparently, another guest had already seized the rarely-requested blow dryer AND the reason both bathrooms blew a circuit—the blow dryer! YIKES!
Unbelievable, right! Now, of course, any one of these things could certainly happen—guests forget their code, inadvertently lock themselves out, the power goes out, etc., BUT never all in 24 hours! Needless to say, this guest could have written a scathing review, but thankfully, she didn’t! And I wouldn’t have been mad at her! So, anyway, that’s my 1% Truth!
My Dear Guests, know that I dream about and work tirelessly to ensure your comfort and convenience, but life does happen! Please accept my apologies in advance, if whenever, however, for whatever reason you might be disappointed with accommodations or services rendered; though PLEASE let me know; so, that I have the opportunity to correct the situation for you, as well, for my next guests!—HospiTalent Mariby Corpening
GUEST REVIEWS—Unanimously Voted 5-Stars!
PRIVATE STAY BY MADLYGIVING - At National Harbor—5-Star Boutique Bed & Breakfast accommodations personally curated by HospiTalent Mariby Corpening
GO AHEAD, MAKE YOUR GETAWAY for full house or even one room only
CONTACT HospiTalent Mariby Corpening—301.455.4144, info@maribycorpening.com—directly for more information and to inquire about additional services
One of many splendid things I do for you!—HospiTalent Mariby Corpening
